Questions and Answers
Q. What if I moved and didn’t receive a letter?
A. If you have moved from an existing school zone, you will need to go to the previous school, obtain a SNAPCODE letter and withdraw your child. The previous school will forward your information to the new school through SERVOS. You can then login to SERVOS, update the information, and provide proof of address to the new school.
Q. What if I lost my letter with the SNAPCODE?
A. The school can print a new letter and SNAPCODE for you.
Q. Does one SNAPCODE work for all my children?
A. For security reasons, a SNAPCODE is required for each child. However, SERVOS will allow you to share information between children. You will see this option at the end of the verification process for the first child you verify.
Q. What if I am not comfortable using technology?
A. Most schools will be providing onsite support. Call your school for their schedule. In addition, the paper verification process is still in place, and verification forms will be sent home to parents (students not verified through SERVOS) during the third week of school.
Q. When is new student registration going online?
A. New student registration is planned to go online during the 2013-14 school year for students in grades 9-12.
Q. What if I registered my child at a different school from last year?
A. You can still login to SERVOS and update your information. Let your previous school know of the change and they will forward your information in SERVOS to the new school.
Q. What if I forgot to print a confirmation page?
A. SERVOS will send you an email with a link to the confirmation page.